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How to Order - Duchess House

How to Order

Ready to place your order? Follow these easy steps and your order will be right on its way.

1. Sign up or log into your account.

New customer: You can choose to sign up for an account or checkout as a guest. We encourage you to register for an account to store your address for faster future checkouts and to track your order history easily. If you wish to checkout as guest, skip to step 2.


International customer: All prices in store are stated in IDR. You can choose to view the indicative prices in your preferred currency using the currency converter on the side panel. The final exchange rate charged to you will be determined by your credit card company.

2. Add items you wish to purchase to your shopping cart.

3. Ready to checkout? Go to "My Bag" and click on “Next”.

4. Fill in your details and shipping address.

5. Select your shipping option.

6. Select your payment method.

Bank Transfers:

For customers based in Indonesia, we accept bank transfers to the following banks in Indonesia: Bank Central Asia and Bank Mandiri.

MasterCard, Visa, PayPal: 
You can make payment via your credit card. Transaction fees are fully absorbed by us. Shop with a peace of mind as all payments done via our website is secured. 

7. That's all! You'll receive an order confirmation email from us. Now you can sit back and await the arrival of your order.

MasterCard / Visa :
Your order status will now be "Awaiting Fulfillment", pending our shipment of your order.

Bank Transfers: 
Your order status will now be "Awaiting Bank Wire Payment". Please make full payment within 24 hours to secure your order. Reply to the email with the requested details of your payment. Once your payment has been verified, your order status will be changed to "Payment Accepted", pending our shipment of your order.

If you wish to change your order or payment mode, please contact us for assistance.


8. Once your order has been mailed out, your order status will be changed to "Delivered".

Should you have any problem placing your order, please contact us for assistance. All orders must be placed via our website. Email orders or reservations are strictly not accepted.