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Delivery - Duchess House

Shipping


What are my shipping options? Do you ship internationally? 

Indonesian Customers 


You can select your preferred shipping method during checkout. For international customers, shipping charges will be calculated automatically during checkout. 

Fully paid orders will be shipped within 2 working days (Mondays to Fridays, excluding public holidays).


Normal Mail



- Enjoy free normal shipping within Indonesia on all orders.
- Allow for 3-10 working days for normal mails to reach you.
- Normal mails are non-insured and their status cannot be tracked. Customers will bear the risk of lost mail.  DUCHESS shall not be responsible for any lost normal mail. 



Registered Mail


A charge of IDR 25000 will be added to your final bill for every package. Enjoy free registered mail when you spend above IDR 1 million in a single order. You are strongly encouraged to opt for registered mail so you can track the status of your packages.

Allow for 1-3 working days for registered mail to reach you. You can track the status of your registered mail here with the Registered Article (RA) tracking number provided.Registered mails will be delivered directly to your doorsteps. In the event of an unsuccessful delivery, you can reschedule the delivery by calling TIKI.

Enjoy automatic free upgrade of your registered mail to express courier service when you order 6 dresses or more. Orders will be shipped using TIKI EXPRESS, with next day delivery right to your doorsteps. You can track the status of your courier package here using the tracking number provided.


 

International Customers 


Orders for single items will be shipped via registered mail.  For orders of more than one item, shipping charges based on DHL's Air Parcel service will apply. Shipping charges will be calculated based on the total weight of your order during checkout. The average weight of a dress and a bottom/top is 400g and 300g respectively.Generally, the larger the order, the lower the per unit cost of shipping. 

Customs/import taxes in the destination country will be borne by the customer. Customs policies vary from country to country; you may wish to contact your local customs office for further information. 

Allow for 5-10 working days for the package to reach you. You can track the status of your mail here with the tracking number provided.